Privacy Policy

Last Updated: 2 July 2026

At Desert Chill, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or use any of our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

When you interact with Desert Chill, we may collect the following information:

• Name

• Email address

• Telephone number

• Billing and delivery address

• Order history

• Payment information (processed securely by our payment providers)

• Account information (if you create an account)

• Communications you send to us

• Website usage information such as IP address, browser type and pages visited through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Arrange and manage deliveries

• Contact you regarding your order

• Respond to enquiries and customer support requests

• Improve our products, website and customer experience

• Send marketing communications where you have chosen to receive them

• Detect fraud and maintain the security of our website

• Comply with legal and regulatory obligations.

3. Payments

Payments made through our website are processed securely by trusted third-party payment providers. Desert Chill does not store your full payment card details.

4. Marketing

If you choose to subscribe to our mailing list, we may send you updates about new flavours, promotions, competitions, events and the Desert Chill VIP Pint Club.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link within the email or by contacting us.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website performance and help us provide relevant advertising.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

6. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

• Shopify (our ecommerce platform)

• Payment providers

• Delivery partners

• Marketing platforms

• Website analytics providers

• Government or regulatory authorities where required by law.

We never sell your personal information to third parties.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

While no online system can guarantee complete security, we continually work to protect your information using industry standard practices.

8. Your Rights

Subject to applicable UAE laws, you may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information where legally permitted

• Withdraw your consent to marketing communications

• Ask questions about how your personal information is processed.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites. Desert Chill is not responsible for the privacy practices or content of external websites and encourages you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

Any updates will be published on this page together with the revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Desert Chill
W.26, SOKO Properties
Dubai Investments Park 1
Dubai, United Arab Emirates

Email: info@desertchill.ae
Phone: +971 50 612 2108